Customer Service Representative

The Customer Service Representative is responsible for delivering outstanding support to clients and guests in high-traffic environments such as events, conferences, restaurants, and bars. This role involves addressing inquiries, assisting with access control, reporting incidents, and collaborating with security teams to maintain safety and satisfaction. Ideal candidates are strong communicators, adept at problem-solving, and thrive in fast-paced, dynamic settings.

Key Responsibilities

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Act as the first point of contact for clients, event organizers, and guests, addressing inquiries related to security services, access control, and emergency procedures at events, conferences, restaurants, and bars.
Document and report security incidents or concerns to the appropriate security personnel or management, ensuring timely and accurate communication while maintaining confidentiality.
Assist with verifying credentials, issuing passes, and managing entry points to ensure only authorized individuals gain access to restricted areas.
Provide guidance and support to clients and guests regarding safety protocols, lost and found items, and general event information, ensuring a positive and secure experience.
Liaise with on-site security personnel to relay customer concerns, monitor crowd behavior, and ensure seamless communication between customer service and security operations.

Qualifications

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High school diploma or equivalent; additional training or certifications in customer service or security-related fields are a plus.
1-2 years of experience in customer service, preferably in a security, hospitality, or event management environment.
Strong verbal and written communication skills, with the ability to remain calm and professional in high-pressure situations.
Familiarity with access control systems, two-way radios, and basic security software or tools.
Ability to think quickly, assess situations, and provide effective solutions while adhering to security protocols.

Nice to Have

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Basic understanding of security procedures, crowd management, and emergency response protocols.
Proficiency in more than one language to assist diverse clients and guests at events or venues.
Prior experience working in restaurants, bars, or large event venues, with a focus on customer satisfaction and safety.
Training in conflict resolution, de-escalation techniques, or customer service (e.g., CSP, CCSP).
Experience working in dynamic, fast-paced environments such as concerts, conferences, or nightlife venues.

How to apply

Send a single email that includes a copy of your resume.

Let us know why you'd be an amazing fit for the role at Securing Communities.

The subject line should read:
Securing Communities Job Application

Send email to: tonia@securingcommunities.com

Interested?

Apply Now